Drop Off – Please do not arrive more than 10 minutes prior to your appointment without prior arrangement as this may disturb other grooms in process, or the entrance gate may still be closed. I also request please that you are not late for your appointment as I may not have enough time to fit your groom in. Please call me, (Kasey) on 0421 883 981 if you know you may be late to discuss.

Pick-Up – You will receive a text message once your dog’s groom is complete. I ask that dogs are picked up within 30 minutes unless alternative arrangements have been made – After this time, late pick-up fees of $10 per 15 minutes or part thereof will apply. I also ask you do not turn up early to pick up your dog as this can disturb the grooming process and the groom may not be able to be completed. Incessant barkers must be picked up immediately after their groom.

Matted/Knotted Coats – Coats with excessive matts/knots may incur an extra charge. Your desired groom may not be possible if your dog’s coat is matted or knotted. I will not brush out bad matts/knots as this is distressing for your fur baby and can scare them off future grooms. I’ll cut/shave matts & knots out as neatly as possible to give your dog a fresh start.

Difficult to Groom Dogs – If your dog is difficult to groom, I may not be able to complete your desired groom, however, I will endeavour to still make your fur baby beautiful. Extra charges may apply for additional grooming time.

Aggressive Dogs – I reserve the right not to groom or complete the groom if the dog is exhibiting aggressive behaviour. Charges may still apply.

Fleas – If your dog is found to have fleas, a flea rinse will be applied, which will incur an additional charge.

Anal Gland Expression – I do NOT offer ‘anal gland’ expression as this should be performed by a licensed veterinarian.

Emergencies – In the event of an emergency, in your absence, you authorise Ocean Paws Dog Grooming (Kasey) to contact the nearest Veterinarian and you authorise the Vet to treat your pet as necessary at your expense.

Pre-existing Conditions – It is the pet owner’s responsibility to inform myself (Kasey) of any known pre-existing conditions.

Payment – Payment is to be made at the time of pick-up. Payment can be cash or card.

Cancellation Policy – Unfortunately, due to an excessive number of last-minute cancellations / postponements and ‘no shows’, or cancellation within 24 hours of your appointment, a $50 cancellation fee will charged.